Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Account Information: When you register, we collect your email address, name, and authentication credentials
• Discord OAuth Data: If you authenticate via Discord, we receive your Discord ID, username, avatar, email address (if available), and list of servers you manage
• Payment Information: Billing details processed through our payment providers (we do not store full card numbers)
• Knowledge Base Content: Custom documentation, FAQs, and training materials you upload for your AI moderators
• Bot Configuration: Custom persona settings, response rules, and moderation preferences

1.2 Information Collected Automatically

• Usage Data: Pages visited, features used, and interactions with the dashboard
• Device Information: Browser type, operating system, IP address, and device identifiers
• Analytics Data: We use Google Analytics to understand how users interact with our website

1.3 Information from Third-Party Platforms

• Discord: Server information, channel data, and messages in channels where our bots operate
• Telegram: Chat information and messages in groups where our bots are deployed
• WhatsApp: Group information and messages in conversations with our bots

2. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve the Service
• Process AI moderation and generate bot responses
• Train and improve our AI models (using anonymized, aggregated data only)
• Process payments and manage subscriptions
• Send service-related communications
• Send marketing and promotional emails (you may opt out at any time)
• Provide customer support
• Analyze usage patterns and optimize performance
• Detect and prevent fraud, abuse, and security threats
• Comply with legal obligations

2.1 Marketing Communications

We may contact you via email with:

• Product updates and new features
• Promotional offers and discounts
• Tips for community management
• Company news and announcements

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or contacting support@konvoyai.com. Unsubscribing from marketing emails will not affect essential service-related communications.

3. Data Sharing and Disclosure

We may share your information with:

3.1 Service Providers

Third-party vendors who assist us in operating the Service, including:

• Cloud hosting providers
• Payment processors
• Analytics services
• Customer support tools

3.2 Third-Party Platforms

Discord, Telegram, and WhatsApp as necessary to provide bot functionality.

3.3 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect the rights, safety, or property of KonvoyAI or others.

3.4 Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Retention

We retain your information for as long as:

• Your account is active
• Needed to provide the Service
• Required by law or legitimate business purposes

After account termination, we may retain certain data for up to 90 days for backup and compliance purposes before deletion.

Message data processed by our AI bots is not permanently stored unless required for analytics or improving service quality (in anonymized form).

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication protocols
• Regular security assessments
• Access controls and monitoring

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request your data in a portable format
• Objection: Object to certain processing of your data
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@konvoyai.com.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain session state and authentication
• Remember your preferences
• Analyze website traffic and usage

Google Analytics: We use Google Analytics to collect anonymized usage data. You can opt out using the Google Analytics Opt-out Browser Add-on.

You can control cookies through your browser settings, but disabling cookies may affect Service functionality.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

9. Children's Privacy

KonvoyAI is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected data from a child, we will delete it promptly. Contact us if you believe we have inadvertently collected such information.

10. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending an email notification
• Displaying a notice in the dashboard

Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at:

Email: privacy@konvoyai.com
General Support: support@konvoyai.com
Website: https://konvoyai.com

13. Additional Information for Specific Jurisdictions